Faqs

What sizes are available for PeFuty Winter Jackets?
We offer a wide range of sizes, from XS to XXXL, to ensure the perfect fit for pets of all shapes and sizes. Please refer to our size chart for detailed measurements.

How do I measure my pet for the best fit?
To find the right size, measure your pet’s chest girth (widest part), neck girth, and back length (from neck to tail base). Compare these measurements to our size chart for the ideal fit.

Are Pefuty jackets suitable for all dog breeds?
Yes, our jackets are designed to accommodate various breeds. However, certain body shapes, such as long-bodied or short-legged pets, may require specific sizing adjustments.

How do I clean my pet’s jacket?
For best results, hand wash in cold water with mild detergent and air dry. Machine washing is possible on a gentle cycle, but avoid bleach and tumble drying. Detailed care instructions are provided with each product.

Do you offer international shipping?
Currently, we ship to the UAE and the USA. We are working to expand our shipping regions in the future.

How long does delivery take?
Orders typically take 7 to 15 business days for delivery in the UAE and USA. Processing takes an additional 1 to 3 business days.

What is your return and refund policy?
We offer a 30-day return policy for unused items in their original condition with tags and packaging. Refunds are processed within 5-7 business days after we receive the returned item.

What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay.

What should I do if my order arrives damaged?
If your order arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange a replacement or a full refund.

If you have additional questions, feel free to contact us. We’re here to help!